Source: Yiwu sourcing agent Author: Helan Date: 2012-04-05
Recently, the city's first network of consumer online complaints and information platform opened in the Jiang Dong e-commerce Association of Consumer Rights service station, which means that when consumers encounter online consumer disputes in the future, there will be a more efficient channel of rights.
In recent years, with the rapid increase of the rapid development of the city's e-commerce and online shopping, consumer groups, the network of consumer disputes have occurred. In 2011 the city set up e-commerce industry's first consumer rights service station – Jiang Dong e-commerce Association consumer rights service station. According to statistics, only the last six months, the service station dealt with various types of telephone and come with complaints, consultation from more than 40.
Today, consumers simply log Yiwu Jiangdong e-commerce Association website (http://www.yweca.org/) network consumer rights service station platform, you can write inquiries and complaints by e-mail. Staff will carry out mediation and reply as soon as possible, to play a good platform for a timely, accurate, convenient and efficient solution, to resolve consumer issues and consumer disputes an active role in the various types of networks.
City Consumer Protection Committee, at the same time remind consumers during online inquiries and complaints, it is best to fill in complete, real personal information, so that staff can get in touch with the complainant in a timely manner.